Frequently asked questions

Car Leasing

Can I lease more than one vehicle?


Yes, many customers lease more than one car.




What is the minimum car leasing period?


The minimum lease term varies depending on the country

For most countries, the length of term is based on the length of your assignment and cannot be longer than the expiration date of your visa / work permit.v




Can I use my international driver’s license or the DL from my home country to lease a car?


No, not for car leasing or financing. However, for car rental the above documents will be enough.




Do I need a credit score in my new country to lease a car?


No, you do not need a local credit score.

ReloDrive works around the credit system. In order to do so, ReloDrive needs some documents (passport, work visa and employment contract, etc.) to build a credit profile and get you approved for the lease.




What is the difference between leasing a car and renting a car?


With a lease, you only pay for the amount the vehicle is expected to depreciate during your lease term. A lease agreement can only be as long as your visa /work permit is valid. Depending on the country, insurance may or may not be included in the lease.

Our rental program is for anyone who needs a car from 1 day and beyond. Insurance is included. An international driver’s license or the DL from your home country is required. A visa or work permit is not needed when renting a car.




Can I break the lease earlier than my contract agreement?


In general, when terminating a lease early, there are no penalties, only the payments of the remaining months.




What is the interest rate for car leasing?


The interest rates are mostly dictated by the underwriter and is a case by case situation.





General

Do you work with any size company?


Yes, our service works just as well for companies that have 1- 2 relocations a year to companies that have 500 and more. Our service is uniquely scalable and flexible ot accomodate all clients.




Do you have consultants in every city and country?


Yes, we have local virtual consultants, living and working, in each of the countries we offer service in. This ensures local experience, empathy and availability. If, an in-person consultant is needen, and none of our current virtual consultants live in the requested city, we can have a consultant ready to go in 30-45. When more urgent, we partner with local Destination Services Providers.




Do you offer Direct Billing (Payment via invoice)?


Yes, we offer corporate clients and Relocation Management Companies the option of direct billing in AUD, EUR, GBP and USD. We offer 30 day payment terms.




Do you accept payment via credit card?


Yes, our invoices has a built-in credit card payment link for online payment. We accept American Express, Discover, MasterCard and VISA.




What is the best way to keep the car properly disinfected?


The Coronavirus (COVID-19) has changed the way we think about germ, bacteria, and virus cleaning, sanitizing, and disinfecting. After reading the EPA, CDC, and the World Health Organization website, Larry Kosilla with AMMO NYC has compiled all of the (current March 22nd, 2020) recommendations in this video. He then applied their recommendations to safely clean our interiors without (hopefully) ruining the material in the process.




How is the quality of service ensured by ReloDrive?


Klippa Relocation, responsible for delivering the destination services portion of our service, has a EuRA Global Quality Seal certification. The EuRA Global Quality Seal is the world’s first accreditation programme for relocation providers and is open to ALL EuRA Members, both relocation providers and our supplier members. This pioneering initiative provides a straight forward, cost effective external audit to reflect our members' excellence in providing relocation services. Based on an ISO 9001 process management model, the EuRA Global Quality Seal specifies the processes and KPI's that reflect the very highest standards in relocation services.

To read more about the EuRA Global Quality Seal click here...




My company does not have a relocation program or benefits. Do you offer services directly to individuals?


At this time, ReloDrive cannot offer services to individuals. We only offer service through Relocation Management companies and corporations.




How does ReloDrive go about arranging the initial interview with the assignee?


Following approval to proceed with services, a local area specialist will make contact via email to agree a convenient time for a call.




How much notice do you need to arrange service?


Ideally we require 5 working days to initiate services effectively.

In a hurry? Please email support@ReloDrive.com to find out what can be arranged at short notice.




How do I request ReloDrive service for my assignee?


It couldn’t be easier, simply send an email enquiry to support@ReloDrive.com




How does ReloDrive differ from other Destination service providers?


ReloDrive puts the assignee in the driver's seat letting them take control of their own move, at their own pace and reducing costs in the process. ReloDrive offers an industry-unique service that directly addresses concerns about safe social distancing following the Covid-19 outbreak.




What happens if the assignee is unable to complete all the tasks listed on the itinerary for a certain day?


Detailed local contact information will be provided via the TripIt App allowing the assignee to take the reins and make adjustments where needed.




What's included in the Essential Package?


The Essential Package will include the following to help you get settled: ● Arranging local registration (if required) ● Help to open a bank accountant ● Assistance with setting up utilities such as gas, electricity, water, internet, satellite TV ● Guidance on healthcare ● Insurances ● Driving licence exchange (if required) ● Parking permits ● Sourcing local amenities such as shops, restaurants, gyms, play areas, parks and public transport options




How does ReloDrive arrange the initial interview with the assignee?


Following approval to proceed with services, a local area specialist will make contact via email to agree a convenient time for a call.




What happens if the assignee needs to change something in the itinerary such as a local appointment?


Not a problem; detailed local contact information will be provided via the TripIt App allowing the assignee to take the reins and make adjustments where needed.




When will the itinerary be provided?


An itinerary will be provided ahead of traveling via the TripIt app. However, property viewing details will be added 24/48 hours prior to a scheduled service day.




Can the assignee use services in the evening?


Where the required services are available, services can be provided in the evening





Destination


Car Rental

Can I extend or return the rental car early?


Yes. you have full flexibility on when you want to return the vehicle. Just, let us know in advance, and we'll make the arrangments needed.




How are the rental cars disinfected?


ExpatRide is closely in contact with our global supplier network and their focus on safety and cleanliness. As an example here is what our partner Enterprise Rent-A-Car are doing:


We are implementing additional measures to clean and disinfect our locations and vehicles, in alignment with guidance from health authorities. This includes routine cleaning with a recommended disinfectant of all frequently touched surfaces at our locations, such as countertops, door handles, kiosks, workstations, and bathrooms.

We also have a very formal training process in place that instructs all employees about the proper cleaning of vehicles. Of particular focus, our procedures mandate a thorough cleaning and wiping of the interior with a recommended disinfectant. This includes the dashboard, instrument panel, steering column, wheel, accessory panel, center console, cup holders, compartments, seats, between console and seats, between doorjambs and seats, door and door pockets, among other areas. We are frequently reinforcing the importance of this process with our employees.




My assignee only has a driver’s license from his home country - can he still rent a car in the destination city?


Yes, he can (with a few very unusual exceptions).




My assignee will need a rental car for at least 30 days – could you make a reservation for that duration?


Indeed, we can make rental reservation for as long as the assignee needs the vehicle. If it turns out the assignee needs the car longer than they originally thought, we can simply extend the rental on their behalf.




What is the minimum age to rent a car?


The minimum age to rent a vehicle in most locations is 21 and the driver must have a valid driver's license.




What documents do I need to bring to the rental office?


A valid driver's license for all named drivers - If your driver’s license is printed in non-Roman alphabet (Arabic, Chinese, Cyrillic, etc.), it must be accompanied by an international driver's license. Any driver's license originating from countries not part of the international driver's license treaty must also be accompanied by an official translation. Also bring your passport and credit card (even if the car is not billed in your name)




Can I return the rental car after the rental office is closed and Sundays?


Airport locations Will allow returns after hours and will have procedures in place for your early or late return. Please check with the rental location when picking up your rental vehicle for exact procedure. Many branches located at major airports are open 24/7 for your convenience. Please Note: Vehicles should be returned to the same location where picked up unless prior arrangements have been made with the original renting location. If you drop off your rental vehicle at the airport but did not originally pick up your vehicle at the airport, an additional drop fee may be charged. Non-airport locations Require that their rental vehicles be returned during normal business hours. Please check with your branch about Sunday hours. If you want to return a vehicle when the branch is closed you must check with them when picking up your vehicle to determine if an "after hours" service drop box is available. Doing so will help you avoid additional charges Please Note: A vehicle that is returned after hours will not be checked in until the next business day. If returning after hours when a branch is closed, the customer is responsible for the vehicle until the satisfactory check in of the rental vehicle the next business day.




Can I add an additional driver to my rental agreement free of charge?


A spouse or domestic partner is the only permitted additional driver without additional cost




What should I do if I get into an accident in a rental car?


If you get into an auto accident in your rental car, the first thing you do is call the police and file a police report. You should then call the rental office from which you rented and provide information on the accident. The staff will walk you through the next steps.




Can I rent a specific brand?


Rental cars are based on vehicle size, the model/make of car you would receive is based on availability at the time of pick up. However, at some locations we’re able to assist with Exotic brands. If you are interested in this, please don’t hesitate to ask.




Can you assist with a car seat for my child?


Most Airport branches have car seats available; it is based on availability. Depending on the length of the rental agreement and the pickup location, it can be more economical for the customer to bring their car seats on the flight or purchase a new one at a local store.




Is there an age limit for renting a car?


A driver must be at least 21 to be able to rent a car. No Young Driver fee (21 – 25 years)




Can I bring my pet in the car?


Pets are allowed in rental vehicles. Customers need to keep pets crated and return their rental car in clean condition and free of pet hair to avoid cleaning/detailing fees. Service animals used by customers with disabilities are allowed in the vehicle without a carrier.




Do I need to refuel the vehicle before returning?


You may refuel the vehicle to the same fuel level you received when you picked up the vehicle. If you choose to not refuel the vehicle to the same fuel level, you will be charged the local Enterprise rate which is typically above the local pump price.





App


Chauffeur

For Chauffeur Service what COVID-19 preventive measures are taken?


COVID-19 Preventive measures examples from our network:

  • Vehicles cleaned and disinfected before each ride
  • Disinfection is mandatory and recorded in a log
  • Drivers have completed Epidemic Preventive Online Training
  • The driver wears an N95 mask and gloves
  • For our service in China, the driver’s body temperature is uploaded twice daily to monitoring service. Drivers with a fever are replaced immediately

Watch below YouTube video showing preventive measures for our Service in China:




How does the chauffeur locate the assignee at the time for pick up?


The chauffeur will wait for the assignee with a Passenger name sign. The chauffeur also has access to the assignee's phone number. The assignee will also receive a text message with driver's name and phone number in advance.




Does the assignee need to provide gratuities to the chauffeur?


No, the chauffeur service is all-inclusive (gratuities as well).




Can the assignee go on a weekend sightseeing trip to another city together with their chauffeur?


There is a daily limit for the mileage included in the rates. Normally, longer trips will cost extra and should be arranged separately through ReloDrive.




The assignee is moving to a country where armored cars are recommended. How are you ensuring safety standards in this case?


Armored cars are available when an elevated level of security is required.
Complex requirements can be accommodated.

We offer:

• Trusted and vetted local providers • A variety of armored vehicles available • Professional security drivers • Armed or unarmed drivers




The assignee is relocating to Asia. Are there English-speaking drivers available?


Indeed, in most cases English speaking drivers are available upon request.





Airport Transfer

Does the customer need to provide gratuity to the driver for airport transfer and chauffeur service?


No, gratuity is already included in the price.




Are child seats provided in an airport transfer?


Typically, child seats are not available for an airport transfer. For this reason, we recommend bringing your own child seats.




An assignee is bringing their family and lots of luggage – will this be a problem?


One of the benefits of an airport transfer is that there are many size vehicles available. The customer could be picked up by a van at the airport, which would comfortably fit their family and luggage. They may pick up a smaller rental car the next day, at their local branch.




Are airport transfers expensive?


Actually, airport transfers are a cheaper alternative to picking up a rental car at the airport. Added taxes and fees make picking up a rental car at the airport pricy. As a cheaper and safer alternative, the customer can use an airport transfer and then pick up their long-term rental car at a local branch after resting up.




What are the benefits of using an airport transfer?


An Airport transfer is usually the safest method of transportation upon arrival at the destination. Most often, the customer is tired after a long flight and unfamiliar with the surroundings. In such cases, it is very convenient to be picked up by a chauffeur and taken to the final destination.




How far in advance do I need to request and airport transfer reservation?


Because of the logistical effort an advanced booking time of at least two days is required. We recommend booking your rides well in advance.




Are extra stops chargeable?


Yes. Extra stops, even if on route are chargeable. This is the reason final charges are determined upon service completion.




What factors could affect the final rate for airport transfer?


- If additional pick up or drop off addresses are added. - If client is not ready at the arraigned times causing the limousine additional waiting time. - If damage is done to the limousine - Additional time is requested above and beyond the original reservation




What are the benefits of using airport transfer?


Airport transfer is usually the safest method of transportation upon arrival at the destination. Most often, the customer is tired after a long flight and unfamiliar with the surroundings. In such cases, it is very convenient to be picked up by a chauffeur and taken to their residence/hotel.




What if my flight is delayed?


For airport transfers, the driver will track your flight and wait for you at the airport at the actual flight arrival time.




Will chauffeurs assist guests with luggage and other personal effects?


Yes, chauffeurs will assist with luggage and other belongings. If you prefer to handle your luggage personally, please inform the chauffeur.




What are the current health and safety standards?


In between each ride, chauffeurs thoroughly disinfect vehicles. Chauffeurs have also changed several parts of the typical ride experience. For example, they now wear masks and gloves. They greet guests with a slight bow instead of a handshake. Chauffeurs provide guests a mask in case guests do not have one, and they offer hand sanitizer. They also removed newspapers and magazines from seatbacks.




How much waiting time is included?


One hour wait time is included for pick up at an airport, 15 minutes included if pick up at a hotel or residence.





Home Finding

What happens if the assignee needs to change something in the itinerary such as a local appointment?


Not a problem. Detailed local contact information will be provided via the TripIt App allowing the assignee to take the reins and make adjustments where needed.




How many homes can we view in a full day?


A full day will ideally include 8-10 properties, but as always, this is subject to local market conditions and personal requirements. The initial interview will address any criteria that may impede the search and limit property numbers, increasing the chances of finding that perfect property!




What are the next steps if we are interested in one of the homes?


An application should be made as soon as reasonably practicable. Speak with the local realtor who will guide you through the offer stage.

Need a little more help? No problem. Move-In services are available and a local expert will assist in lease negotiations and lease review prior to signing.

Need some advice but don't want the full Move-In services? Help is at hand via the live Chat service.




What is the difference between Home Finding Service and Move-In Service?


Home Finding Service - offers support with the difficult task of actually finding a property.

Once the perfect place has been found the assignee will deal directly with the local realtor.

Move-In Service - after a property has been found, Move-In service offers support with lease negotiations and review, key handover arrangements, coordinating check in and utility set up.




When will I receive my itinerary?


You will receive your itinerary ahead of traveling via the TripIt app. However, property viewing details will be added the day before to try and minimize cancellations




Will I have a chance to preview the properties and make a shortlist?


Unfortunately, we cannot offer the chance to preview due to the fast moving nature of the property market. A property available for preview one day may not be available a couple of days later and we want to minimize cancellations.




What happens if I find a property myself?


You are free to do your own research and if you find a property yourself please send us the details and we’ll add the viewing to your TripIt itinerary so you have them all in one convenient location.




There seems to be a lot of properties online that suit my needs, why are they not included in my itinerary?


Although online property search engines are a good place to start in terms of research, they are not the most up to date list. Many properties visible online have already been let or are not available within the timescales that you need. We contact agents directly to ensure you are only shown properties that match your requirements.




Due to other commitments I prefer viewings in the evenings, is this possible?


It is more difficult to book viewings in the evenings as we have to work around the estate agent’s workday and also be considerate of existing tenants who have to allow access. Please indicate your preferences and we will try to accommodate.




Is it possible to schedule viewings on a Saturday?


Saturday viewings are possible in most instances however, we experience a much higher level of cancellations on a Saturday due to access being withdrawn




Is the rent negotiable?


In theory, Yes, but the rental amount will be considered as part of an offer as a whole and you may need to make your offer more competitive when looking at; start date, contract length and other specific requirements.




What happens if the assignee has a property viewing request?


Where available, the property will be added to the itinerary via the TripIt app so they are visible in one convenient location. Please be mindful that online property search engines can be unreliable and ReloDrive go directly to local real estate agents to find up to date property listings.




Who does the assignee speak to if there is a problem with their property on or after the move-in day?


Local real estate agents will provide contact information for the landlord or their managing agent including emergency out of hours telephone numbers for maintenance issues.




Can the assignee use services in the evening?


Where the required services are available, evening bookings can be provided.





Settling-In Service


Move-In Package

What is the difference between Home Finding Service and Move-In Service?


What is the difference between Home Finding Service and Move-In Service?Home Finding Service - offers support with the difficult task of actually finding a property.

Once the perfect place has been found the assignee will deal directly with the local realtor.

Move-In Service - after a property has been found, Move-In service offers support with lease negotiations and review, key handover arrangements, coordinating check in and utility set up.




Do you help with the lease agreement for the home?


Lease negotiations and a lease review prior to signing form part of the Move-In services. The service has been separated from Home Finding as some prefer to deal with negotiations themselves reducing the overall cost.




What’s included with Move-in services?


Move-in services include ● Lease negotiations to agree the best terms and the best possible rate ● Lease review ensuring all specially agreed conditions have been included and there are no onerous clauses ● Instructions and guidance for key collection on move in day




What is a check-in report?


Where applicable, a check-in report will document the condition of the property at the start of the tenancy, if provided you should expect a similar report to be made when you vacate the property. Both reports will be used to assess potential claims made against a damage deposit.




Can the assignee submit more than one offer?


The service can include up to three offers and one lease review




Will ReloDrive help negotiate an offer?


- Lease negotiations is part of Move-in services to help secure favorable terms and the best possible rate




Will ReloDrive review the lease prior to signing?


Lease review is part of Move-in services ensuring all specially agreed conditions have been included and there are no onerous clauses.




When do I get my keys?


ReloDrive will provide you with detailed instruction on how, when and where to collect the keys to your new home




Will there be anybody to help the assignee during move-in day?


Assistance in person is not included on move-in day but please email for a separate quote if a removals company is required to assist with heavy items etc...




Who does the assignee speak to if there is a problem with their property on or after the move-in day?


Local real estate agent will provide contact information for the landlord and/or managing agent and emergency out of hours telephone numbers for maintenance issues





Education Support

How does Education Support help?


Educational Support is designed to give you the best starting point in your new country, allowing you to move forward and find the best school.




What’s included in with Education Support?


As part of the Education Support we will aim to identify the following key points: ● Overview of ages (Compulsory and voluntary attendance ages) ● School structure in the country ● Education options ● Enrollment and documentation requirements ● School rating system/inspecting bodies if applicable ● Exams/Qualifications ● Top five schools in city ● Arrange appointments for up to three schools (subject to any visiting restrictions the schools may have in place) ● Guidance and information on enrolment processes




My child has special educational requirements, will Education Support cater for this and provide suitable options?


Education Support is designed to be an overview of schooling options; we recommend engaging an education consultant if you require tailored or specific educational assistance.




Is the booking of school viewings/tours part of the support?


We will identify the top five options and arrange up to three appointments for school visits (subject to any visiting restrictions the schools may have in place)




How many children can be included with education support?


Price is on a per child basis unless of the same year group and attending the same school.





© 2020 by ReloDrive

  • LinkedIn
  • Facebook

Contact us

Mail: SUPPORT@ReloDrive.com

U.S. Tel: +1 (561) 922-8922

UK Tel: +44 (0) 1494 362 333